Fairmont Sonoma Mission Inn Good Neighbor Program For Law
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Good Neighbor Program Hud
I just returned from a lovely day at the Willow Creek Spa. I checked in at the Spa front desk, and asked to pay the bill for both my facial and my sister's (it was her birthday). The cost was substantial and included an 18% gratuity, which was fine. The facials were very well done, using nice products and quite experienced therapists. My sister's therapist mentioned the 'Good Neighbor' policy that extends discounts of some kind to guests who live nearby (I do). I went back to the check - in desk to ask about this, and was given a fairly vague and rather rude response and told to 'fill out a card for next time'.
Conversely, we went to the Big 3 restaurant for lunch, and our server asked us immediately if we were locals, and automatically gave us a 20% discount. Needless to say, the cost of the entire lunch was still less than what the 'neighbor' rate discount on the treatments would have been. I was just disappointed by the way it was handled by the Spa. It seemed like they were trying to avoid the whole thing. If so, take it off of your website!More